We accept orders and we deliver internationally.
Depending on the items ordered, please allow for up to 1 week for delivery of items in stock and up to 4 weeks for items made to order, as all of our products are 100 % hand crafted and made in Italy.
We accept returns on all items up to 5 days from the date of delivery, no quibble and always make this process as easy and hassle free as possible.
If you are not completely satisfied with your purchase, simply return the item(s) to us within 3 days.
Please email us on firstname.lastname@example.org for the reason of your return and we will take care of your request asap.
The item(s) to be sent back to us can be sent through any postal service of your choice.
Items should wherever possible be returned in their original packaging with any enclosed documentation with a completed Returns Form and not damaged.
It is very important that when you return an item that we know the order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you require.
If you are returning a non-faulty item outside the Distance Selling Regulations, then the cost of returning the item to us is your liability.
The item is your responsibility until it reaches us so for your own protection we recommend that you send the parcel using a tracking delivery service that insure you for the value of the goods. We cannot refund return items lost in the post.
We ask you to take reasonable care of the goods you purchase while they are in your possession .
This means that: you may inspect and try on the goods as you would try them on but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled , torn or damaged.
Please send your returned goods to:
G17 Consort Court
31 Wrights Lane
Kensington, W8 5SN London
Please allow 5-10 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive a return confirmation email (the email will be sent to the same email address as your order confirmation).
After receiving the return confirmation email, please allow 5-10 working days for the refund to clear into your account. This time frame is dictated by your bank or card issuer.
Your refund will be credited to the same card with which you made your original purchase.
If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.
As soon as your return has been processed by our warehouse, we'll email you to let you know.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains 'returned goods'.